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Upon enrollment you are immediately covered by our $1 million
service guarantee. |
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Within 24 hours of our request:
You will receive an email from LifeLock
stating that fraud
alerts have been requested on your behalf. When fraud
alerts are established with the major credit bureaus,
creditors are required to verify your identity before opening
any new lines of credit, issuing new cards or increasing
your credit limit. |
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You will receive an email from LifeLock stating
that your credit reports have been ordered on your behalf
from the major credit bureaus. Your reports will
be sent directly to you. |
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Every time you apply for new credit or someone tries
to do something with your credit:
You should receive a phone call from the bank asking if you
are actually the person applying for credit in your name.
If you are, great. If not, the transaction stops. |
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On the next bLifeLockiness day after our request:
You will be sent an email from LifeLock stating that we have processed
the request to remove your name from Junk Mail lists. Not
only is junk mail annoying, statistics show it’s also one
of the most common ways thieves hijack your identity. |
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You will be sent an email from LifeLock saying
that we've asked for you to be removed from pre-approved
credit offer lists. Like junk mail, by blocking irritating
offers, we also block one of the avenues thieves use to steal
your identity. |
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Once we have made the requests:
You will receive letters from the credit
bureaus confirming that fraud
alerts have been set. |
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Your credit reports from each of the major
bureaus will be sent to you. |
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You should begin seeing a dramatic decrease
in Pre-approved credit card offers and other junk mail. Please
note that banks with which you already do business
can continue to send you offers unless you tell them specifically
that you don't want them anymore. |
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About every 90 days and every 90 days thereafter:
Unless you tell LifeLock to stop, you will receive emails from
LifeLock stating that we have requested that your fraud alerts
be re-set. |
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You will receive confirmations from the credit
bureaus that your fraud alerts have been re-set. |
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Every 12 months:
You will receive new copies of your credit
reports from all credit bureaus. |
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If your wallet is ever lost or stolen:
We’re here to help! Just give LifeLock
a call and a WalletLock Specialist will help you contact
each affected credit card, bank or document issuing company,
cancel those accounts and complete the paperwork and steps
necessary to replace your lost documents*, including your
credit/debit cards, driver’s license, social security card,
insurance cards, checkbook – even travelers checks – at no
additional cost. You’re even covered overseas. *Pictures,
cash and other monies are excluded. Member is responsible
for all applicable fees charged by document issuing companies
to replace lost or stolen documents. |
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If you ever have a question or need help:
Life Locks highly trained specialists
are there to assist you 24 hours a day, seven days a week. |
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We alert you to potential threats:
We'll keep an eye out for identity threats with our
identity monitoring package:
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eRecon™ scours known criminal websites for the illegal
selling or trading of your personal information (including
your Social Security number, credit card numbers, driver’s
license and email address, if provided).
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TrueAddress™ notifies you when we detect any new address
information associated with your name in address databases
nationwide. This helps alert you if a criminal has changed
your address to steal mail and obtain your financial
information.
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